Sensory Processing Disorder (SPD) -
Return Policy & Procedure

Southpaw Return Procedure

All returns or repairs require a return authorization number (RA number). You may call the Customer Service Department at 1-800-228-1698, Monday through Friday, 8:00 a.m - 5:00 p.m. EST for an RA number. This number must be written on the outside of each box being returned, along with our address:

Southpaw Enterprises,Inc.
Attn: Return Dept.
617 N. Irwin Street
Dayton,OH 45403

Also include your name, the name of your organization (if applicable), and a copy of the original packing slip or invoice if you have it. Failure to obtain prior authorization for a return may greatly slow the crediting process.
Return shipping expenses are to be paid by the customer, and items being returned must arrive in good condition within 30 days of receiving an RA number. Otherwise the return order will be cancelled, and a new RA number will need to be obtained.
If you receive defective merchandise, or you receive merchandise as a result of a Southpaw Enterprises error, we will pay for the return shipping expense and no restocking fee will be charged.

For all other returns, we will credit your account for returned merchandise, minus the appropriate restocking fee, once merchandise has been received, inspected, and confirmed to be in resalable condition. Credits will not be issued for items received in non-resalable condition. The customer is responsible for properly packaging and protecting the item for shipment back to Southpaw. Initial freight charges are not credited unless you received the merchandise as a result of Southpaw error.

Southpaw Return Policies

All returns must have a return authorization number (RA number). Unauthorized returns will be charged a $20 processing fee. All returns and exchanged must be received in new and resalable condition. A restocking fee will be applied to each item being returned, and will be applied according to “age” of the return.

0-30 DAYS: Zero restocking fee if received back at Southpaw within 30 days

31-90 DAYS: $10 for items under $75.00; $20 for items over $75.00

91 DAYS - 6 MONTHS: $15 for items under $75.00; $30.00 for items over $75.00

6 MONTHS - 1 YEAR: $50 per item

Southpaw cannot accept the return of goods after one year's time. Credits for returns are issued only to the original purchaser. We will credit your customer account towards future purchases, or you may request a refund check by contacting our accounts receivable department. Credits to credit cards may only be made to the exact credit card number that the original item was purchased under. Otherwise we will credit your customer account towards future purchases.