FAQ - Shipping

Shipping and Freight Charges

Domestic Customers
Most items are in stock and will be shipped within 10 working days. If an item cannot be shipped within 30 days, we will contact you for further instructions.

Southpaw equipment will be shipped via best way. If shipment of an item requires motor freight, we will contact you with a freight quotation. Be sure to include your complete delivery address and zip code.

On orders within the continental United States, add $8.00 or 14% (whichever is greater) of your net order (excluding applicable sales taxes) to cover the cost of shipping and handling. On orders to Alaska, Hawaii, and U.S. possessions, please write or call for shipping and handling charges. Our number is: 1-800-228-1698

Shipping Times
Click here to see shipping times for UPS Ground Shipments.
 

Canadian Customers
Brokerage charges, GST taxes and duty are not included in our prices or shipping and handling.
 

UK and European Customers
If you are in the United Kingdom or Europe, send your orders to:
Rompa
Goyt Side Road
Chesterfield, Derbyshire
England S40 2PH
Phone: 011-44-24-620-8050
FAX: 011-44-24-622-1802
 

International Customers
Overseas customers are welcome to order direct from Southpaw Enterprises, Inc. on a prepaid basis. All payments must be made in US dollars. We will quote freight charges according to the mode of shipment you select. Please contact us by phone so we may quote shipping & handling charges.

Damaged and Incomplete Shipments
Any obvious damage to the outer carton should be noted at the time of delivery. Make sure your receiving personnel describe the damage on the delivery receipt/bill of lading and obtain the driver’s signature. All deliveries should be inspected immediately—and absolutely no later than 5 days after receipt. Any shortages or internal damage should be reported upon discovery. In the latter case, be sure to save the outer container for inspection along with the merchandise.

In either case, call our Customer Service Department toll free 1-800-228-1698 to advise us and arrange for a replacement. Have your customer number and invoice number available.